Shipping Policy

Where we ship

We ship to Australia, New Zealand, the United States, Canada, the United Kingdom and the European Union.

If your country is not on the list at checkout, we cannot deliver there yet. Email infopurelifebloom@gmail.com and we will look at adding it.

 

Processing time

Orders are prepared in one to three business days after payment clears. Business days do not include weekends or public holidays.

If an item is made to order or is on pre-order, the product page will say so and give a longer window.

You will get a confirmation email when your order is placed and another when it is dispatched.

 

Delivery estimates

Within Australia: three to seven business days after dispatch.

International: ten to twenty-one business days after dispatch, depending on the destination and customs.

These are estimates from our carriers, not guarantees. Customs checks and peak periods can add delays that are outside our control.

We are not able to promise a delivery date. If you need something by a certain date, email us first and we will tell you honestly whether it is realistic.

 

Shipping costs

Shipping is calculated at checkout based on your address, the weight of your order and the method you choose.

Any handling fees are shown at checkout before you pay, so there are no surprises.

 

Tracking

Tracking details are emailed to you when your order leaves our warehouse. Tracking can take up to 24 hours to start updating.

If your tracking has not updated for 14 days, contact us and we will chase it with the carrier.

 

Customs, duties and taxes

For international orders, your parcel may be held by customs and charged import duties, taxes or a handling fee. These charges are set by your country and are the responsibility of the customer, unless we state otherwise at checkout.

We cannot mark a parcel as a gift or understate its value on customs forms. Doing so is against the law.

If you refuse a parcel because of customs charges, we may not be able to refund the original shipping cost.

 

Incorrect or incomplete addresses

Please check your address carefully at checkout. If a parcel is returned to us because the address was wrong or incomplete, we will contact you to arrange redelivery, and the second shipping cost is payable by you.

 

Lost, delayed or damaged parcels

If a parcel arrives damaged, keep the packaging and contact us within 48 hours with photos.

If tracking shows no movement for 14 days, or the parcel is marked delivered but is missing, contact us. We will open a case with the carrier, and where the parcel is confirmed lost we will replace or refund it.

 

Contact us

Shipping questions? Email infopurelifebloom@gmail.com or contact us