Refund Policy

The short version

If something arrives faulty, damaged or different from what you ordered, we will make it right. That is your right under the Australian Consumer Law, and it applies no matter where you live.

If you simply changed your mind, you can ask to return the item within 30 days of delivery, as long as it is unused and in its original packaging. Change-of-mind returns are subject to the conditions below.

 

Faulty, damaged or not as described

Contact us within 30 days of delivery at infopurelifebloom@gmail.com with your order number and a photo or short video of the problem.

We will offer a replacement, a repair, or a refund, and we will cover the return postage. You choose the remedy where the law gives you that choice.

If the problem is major, you are entitled to a refund or a replacement and to compensation for any other reasonably foreseeable loss.

 

Changed your mind

You may return unused items in their original packaging within 30 days of delivery.

The item must be unused, unwashed and complete, with all tags and accessories. For hygiene reasons, opened personal-care items cannot be returned.

Return postage for change-of-mind returns is paid by the customer, and original shipping costs are not refunded.

 

How to start a return

Email infopurelifebloom@gmail.com with your order number and the reason for the return.

We will reply within two business days with the return address and any instructions.

Please do not send an item back before contacting us, because parcels without a return reference are hard for us to match to your order.

 

Refunds

Once we receive and check the item, we will process the refund within, five business days.

Refunds go back to the original payment method. Your bank may take a further three to ten business days to show the money.

We refund in Australian Dollars. If your bank converts the amount, small differences from exchange rates are outside our control.

 

Exchanges

If you would like a different size, colour or product, tell us in your return email. Exchanges depend on stock, and any price difference is settled at the time of the exchange.

 

Items we cannot accept back

For safety and hygiene reasons we cannot accept: opened skincare, gift cards, and final-sale items.

This does not affect your rights if an item is faulty or not as described.

 

Orders that never arrive

If tracking shows your parcel has not moved for 14 days, or it is marked delivered but you cannot find it, contact us. We will open a case with the carrier and, where the parcel is confirmed lost, replace or refund it.

 

Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

Customers in the European Union, the United Kingdom and other regions have statutory rights, including withdrawal periods for distance sales. Where your local law gives you more than this policy, your local law applies.

This policy does not limit any right you have by law.

 

Contact us

Returns questions? Email infopurelifebloom@gmail.com or use our Contact Us page link.