Privacy Policy
Effective Date: 07/10/2026
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Who we are
This store is run by Heart Mindfully, based in Brisbane, Queensland, Australia. You can reach us at infopurelifebloom@gmail.com or through the Contact Us page.
We are the business responsible for the personal information described in this policy.
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The information we collect
When you browse or buy, we may collect: your name, email address, phone number, billing and delivery address, order details, and any messages you send us.
We also collect basic technical information such as your device type, browser, approximate location, and the pages you visit on our store.
We do not collect your full card number. Payments are handled Stripe and PayPal and we only receive confirmation that a payment succeeded and the last few digits of the card.
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Why we collect it
To take and deliver your order, to answer your questions, to handle returns and refunds, and to keep records we are required to keep.
To improve our store and products, and to understand which pages and offers are useful.
To send you marketing messages, but only where you have asked for them. You can opt out at any time using the unsubscribe link in any email.
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Who we share it with
We share information only with the services that help us run the store, and only as much as each one needs. These include our store platform Wix, our payment provider Stripe, our delivery partners Australia Post, our email provider infopureflifebloom@gmail.com, and our advertising and analytics tools by Wix.
We do not sell your personal information.
We may also share information if the law requires it, or to protect our rights or the safety of others.
Sending information overseas
Some of the services we use store data outside Australia, including in the United States, the European Union and other countries where our providers operate.
Where information is sent overseas, we take reasonable steps to make sure it is handled to a standard consistent with the Australian Privacy Principles and, for customers in Europe or the United Kingdom, with the GDPR and UK GDPR.
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How long we keep it
Order and tax records are kept for seven years, because Australian law requires business records to be kept.
Marketing contact details are kept until you unsubscribe or ask us to delete them.
Support messages are kept for two years so we can help you again if you come back.
Your choices and rights
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. You can also ask us to stop using it for marketing.
In Australia, these requests are handled under the Australian Privacy Principles. Customers in the European Union, the United Kingdom, California and some other regions have additional rights, including the right to object to certain processing and to receive a copy of your information in a portable format.
Email infopurelifebloom@gmail.com and we will respond within 30 days. We may need to confirm your identity first.
If you are not happy with our response, you can contact the Office of the Australian Information Commissioner, or your local data protection authority if you are outside Australia.
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Children
Our store is not intended for children under 16 years of age, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will remove it.
Cookies
We use cookies and similar technologies. Please see our Cookie Policy for the detail and for how to turn them off.
Keeping your information safe
We use passwords, access controls and encryption in transit to protect your information. No online service can promise perfect security, so please use a strong, unique password for any account you create with us.
Changes to this policy
If we change this policy we will update the date at the top. Significant changes will be announced on this page or by email.
Contact us
Questions about privacy? Email infopurelifebloom@gmail.com or through our Contact Us page.